Remote Desktop Can’t Connect To The Remote Computer [Solved]

The Remote Desktop feature allows users to connect to and control a computer from a remote location, making it a vital tool for businesses and individuals working from different locations. However, when issues arise and the connection fails, it can disrupt work. If you're encountering the error message "Remote Desktop can’t connect to the remote computer," this article will help you understand the common causes and provide solutions to resolve it.

Why Does the "Remote Desktop Can't Connect" Error Occur?

The error can be triggered by various factors, ranging from network issues to configuration settings. Below are some of the most common reasons:

1. Network Issues

Network problems are one of the leading causes of this error. You can use the ping command to check the network connection and ensure the remote computer is reachable. A failed ping test indicates that the network is experiencing issues.

To check your network connection:

• Press Windows + R to open the Run dialog box.

• Type cmd to open the Command Prompt.

• Type ping <IP Address> or ping <Computer Name>.

If the ping results in a "Request Timed Out" message, it suggests that there’s an issue with the network connection. Verify whether the remote computer is properly connected to the network.

2. Windows Update or Upgrade

Sometimes, after a Windows update, the Remote Desktop Protocol (RDP) may be impacted by newly installed files. These updates can cause conflicts with RDP, preventing it from working properly. To resolve this, manual intervention may be needed, such as rolling back the update or reinstalling RDP.

3. Network Profile Issues

If your computer is connected to a public network or an unfamiliar network group, Windows might block remote desktop functionality as a security measure. Ensuring that the network profile is set to "Private" can often resolve this.

4. Firewall Restrictions

In many cases, the firewall might block RDP connections. By default, Windows Firewall is set to block certain incoming connections, including RDP. You may need to configure the firewall to allow remote desktop connections.

Sometimes, if the server is overwhelmed with RDP connection requests, it can trigger the "Remote Desktop can't connect" error.

How to Fix Firewall Blocking RDP Connection

If the firewall is the issue, you can resolve it by configuring an allow rule for RDP. This can be done by following these steps:

Steps to allow RDP through the firewall:

1. Log into the server via RDP or IPMI and run the command netstat -na | find "<port number>" to check if the server is under attack.

2. If an attack is confirmed, proceed to modify the firewall settings.

3. Open the Control Panel and navigate to Windows Firewall.

4. Select Advanced Settings and then go to Inbound Rules.

5. Locate the Remote Desktop Inbound Rules, right-click, and select Properties.

6. In the Scope tab, change the Any IP Address setting to Specific IP Address and add the IP addresses that you want to allow access.

7. Click Apply to save the changes.

This will ensure that only specific IP addresses can access the server via RDP.

Wrapping Up

There are several potential causes for the "Remote Desktop can't connect to the remote computer" error, with the firewall blocking RDP access being one of the most common. By following the steps outlined above to adjust your firewall settings, you should be able to resolve this issue. If the problem persists, other factors such as network configuration or Windows updates may need to be reviewed.